Identity
ExamplesName, date of birth, residential address
SourceYou, at registration
Bbet Online Casino Privacy Policy
This policy explains what personal data we collect when you use the Bbet online casino, why we need it and how we protect it. It covers the sportsbook, the casino, the mobile apps and our support channels. If you register or keep using your account, you accept the practices described here.
1. Our Approach to Your Data
We collect only the data we need to run your account, meet our licence conditions and keep payments secure. We use the Australian Privacy Principles as our standard for handling it.
- Licence: we operate under a licence from the Curaçao Gaming Authority (CGA) and follow its data requirements.
- Audience: Australia Bbet serves customers aged 18 and over who play in Australian dollars.
- Language: we answer every privacy request in English.
- No sale of data:we don't sell your personal information to anyone.
2. What We Collect
We collect data at registration, during verification and while you play. The table shows each category and where it comes from.
| Category | Examples | Source |
|---|---|---|
| Identity | Name, date of birth, residential address | You, at registration |
| Contact | Email address, phone number | You |
| Verification | ID document, proof of address, selfie with ID | You, or our automatic verification check |
| Payments | Payment method, card’s last four digits, PayID, e-wallet or crypto wallet address | You and payment providers |
| Activity | Bets, game rounds, deposits, withdrawals, loyalty XP | Your use of the site |
| Technical | IP address, device type, browser, app version | Your device |
| Communications | Live chat logs, emails | You and our support team |
Contact
ExamplesEmail address, phone number
SourceYou
Verification
ExamplesID document, proof of address, selfie with ID
SourceYou, or our automatic verification check
Payments
ExamplesPayment method, card’s last four digits, PayID, e-wallet or crypto wallet address
SourceYou and payment providers
Activity
ExamplesBets, game rounds, deposits, withdrawals, loyalty XP
SourceYour use of the site
Technical
ExamplesIP address, device type, browser, app version
SourceYour device
Communications
ExamplesLive chat logs, emails
SourceYou and our support team
Activity data covers both sections. It includes every racing and sports Bbet bet, every round on the online casino, and the Boosts, Bet Tokens and Wildcards you use.
3. Why We Use It
Each type of data serves a specific purpose. We don't use your information for anything outside the purposes below.
Running Your Account
- Registration and login: we create your account and keep you signed in securely.
- Bets and games: we settle bets, record game rounds and calculate payouts.
- Loyalty: we track your XP and move you through the 10 levels.
- Support: we use your chat history to resolve questions faster.
Legal and Security Duties
- Identity checks: we confirm your age and identity before your first withdrawal.
- Anti-money laundering: we check where funds come from and report suspicious transactions where the law requires it.
- Fraud prevention: we look for duplicate accounts, chargebacks and automated betting.
- Responsible gambling: we enforce your limits, Take a Break periods and self-exclusion.
Marketing
We email promotions only if you switch on Notifications in your profile. These emails include each bonus Bbet offer and the promo codes we don't publish on the. You can switch Notifications off at any time, and we stop marketing emails right away.
4. Who Receives Your Data
We share data only with parties that help us run the service or that have a legal right to it. Each of them receives only what its task requires.
- Payment providers: card processors, PayID, PayPal, MiFinity, Jeton and crypto processors handle your deposits and withdrawals.
- Verification services: independent providers confirm your identity and address.
- Game providers: casino studios such as Evolution and Pragmatic Play receive the session data they need to run each game.
- Streaming partners: Sky Racing vision requires a logged-in session.
- Regulator and authorities: the Curaçao Gaming Authority, law enforcement and courts, when the law requires it.
- Professional advisers: auditors and lawyers, under confidentiality obligations.
Some of these parties process data outside Australia. In each case, we require them to protect it to a standard at least equal to this policy. Australia Bbet customers keep the same rights wherever their data is processed.
5. Cookies
The site uses cookies to keep you logged in and to remember your settings. Some are essential, and you can switch the others off.
| Type | Purpose | Can You Refuse? |
|---|---|---|
| Essential | Login, security, cashier | No |
| Preferences | Language, Favourites, display settings | Yes |
| Analytics | Page performance, error tracking | Yes |
| Marketing | Promotion tracking | Yes |
Essential
PurposeLogin, security, cashier
Can You Refuse?No
Preferences
PurposeLanguage, Favourites, display settings
Can You Refuse?Yes
Analytics
PurposePage performance, error tracking
Can You Refuse?Yes
Marketing
PurposePromotion tracking
Can You Refuse?Yes
Manage cookies through the banner on your first visit or in your browser settings. If you block essential cookies, the Bbet online casino lobby and the sportsbook won't work correctly.
6. How Long We Keep Data
We keep data only for as long as the law or our licence requires. Then we delete or anonymise it.
| Data | Retention Period |
|---|---|
| Identity and verification | 5 years after the account closes |
| Payment and transaction records | 5 years after the transaction |
| Bet and game history | 5 years after the account closes |
| Chat logs and emails | 2 years |
| Marketing preferences | Until you change them or close the account |
| Self-exclusion records | For the full exclusion period, and longer where the law requires |
Identity and verification
5 years after the account closes
Payment and transaction records
5 years after the transaction
Bet and game history
5 years after the account closes
Chat logs and emails
2 years
Marketing preferences
Until you change them or close the account
Self-exclusion records
For the full exclusion period, and longer where the law requires
7. How We Protect It
Australia Bbet uses technical and organisational measures to guard your data. No system is completely secure, so we keep these measures under regular review.
- Encryption: all traffic between your device and our servers runs over TLS.
- Restricted access: only staff who need your data for their role can see it.
- Payment security: we never store full card numbers on our servers.
- Monitoring: we watch for unusual logins and lock accounts that show signs of compromise.
If a breach puts your data at risk, we notify you and the relevant authorities without undue delay.
8. Your Rights
You control a large part of your data. Send any request through live chat or by Bbet email, and we reply within 30 days.
- Access: request a copy of the personal data we hold about you.
- Correction: update details that are out of date or wrong.
- Deletion: ask us to erase your data. We keep records the law or our licence requires.
- Marketing opt-out: stop promotional emails through Notifications.
- Objection: challenge processing you believe goes beyond its purpose.
To protect your account, we confirm your identity before we act on any request. If you disagree with our answer, you can refer the matter to the Curaçao Gaming Authority.
9. Minors
We don't open accounts for anyone under 18 and don't knowingly collect their data. If we find an account belongs to a minor, we close it, return deposits and delete data the law doesn't require us to keep. If you believe a child is using the Bbet website, contact support.
10. Changes to This Policy
We update this policy when our services or the law change. We announce significant updates by email or on the site before they apply. The current version is always available at the bottom of every page of the online casino.
11. Contact Us
For any privacy question, contact our team through live chat, open daily from 8 am to midnight AEST, or by Bbet email through the Contact page. The customers get answers in English.